DELIVERY

Your order ships out on a working day within 24 hours of your confirmation. It then arrives at your delivery address within the next 24 – 48 hours of a working day in Singapore.

Below is a time flow of the delivery process, assuming the weekday is not a public holiday.

NOTE: Orders made after 6pm may be considered a next-day order.

Order Received On

Order Shipped Out On

Order Delivered On

Monday

Tuesday

Wednesday/Thursday

Tuesday

Wednesday

Thursday/Friday

Wednesday

Thursday

Friday/Monday

Thursday

Friday

Monday/Tuesday

Friday

Monday

Tuesday/Wednesday

Saturday

Sunday

  • Sometimes, a one-day delay may happen due to the courier company’s manpower problem or a request to deliver within a certain time-frame.
  • Moeru uses third party delivery providers and cannot be responsible for any potential delays or losses by them.
  • If the delivery failed as you were not at home, there will be a redelivery the next working day. Charges may apply after the 3rd redelivery attempt.
  • Tracking number can be provided upon request.
  • Shipping is a flat fee of $5 per location within Singapore, regardless of quantity.
  • Free shipping for orders above $80 within Singapore.
  • Delivery to Indonesia costs $18/kg. This includes any custom tax.
  • There will be no quarantine issues.
  • It takes around 5 working days to reach Indonesia.
  • Your order arrives at your delivery address within the 5 – 10 days. However, in some cases it may take up to longer due to custom delays or local post service management.
  • Shipping is a flat fee of $5 per location within Malaysia, regardless of quantity. Free shipping for orders above $80 within Malaysia.
  • Please ensure that your purchased items can be cleared by your country’s customs. We are not liable in the event that the goods cannot clear customs.
  • Your order ships out on a working day within 24 hours of your confirmation. It then arrives at your delivery address within the 5 – 10 days. However, in some cases it may take up to longer due to custom delays or local post service management.
  • Shipping cost is weight-based and automatically calculated upon checkout when you select your country.
  • Please ensure that your purchased items can be cleared by your country’s customs. We are not liable in the event that the goods cannot clear customs.
  • For countries not listed in the drop-down list upon checkout, kindly send your order and delivery address via email ([email protected]).