DELIVERY

For Singapore

Your order ships out on a working day within 24 hours of your confirmation. It then arrives at your delivery address within the next 24 – 48 hours of a working day in Singapore.

Below is a time flow of the delivery process, assuming the weekday is not a public holiday. Orders made after 6pm may be considered a next-day order.

Order Received On

Order Shipped Out On

Order Delivered On

Monday

Tuesday

Wednesday/Thursday

Tuesday

Wednesday

Thursday/Friday

Wednesday

Thursday

Friday/Monday

Thursday

Friday

Monday/Tuesday

Friday

Monday

Tuesday/Wednesday

Saturday

Sunday

  • Sometimes, a one-day delay may happen due to the courier company’s manpower problem or a request to deliver within a certain time-frame.
  • Moeru may use third party delivery providers and cannot be responsible for any potential delays or losses.
  • The courier company’s delivery man will call to inform of the delivery in advance, as part of their standard protocol.
  • Tracking number can be provided upon request.

For Other Countries

Your order ships out on a working day within 24 hours of your confirmation. It then arrives at your delivery address within the 5 – 10 days. However, in some cases it may take up to longer due to custom delays. Please ensure that your purchased items can be cleared by your country’s customs. We are not liable in the event that the goods cannot clear customs.

For countries not listed in the drop-down list upon checkout, kindly send your order and delivery address via email ([email protected]).

Shipping Fee

Shipping is a flat fee of $5 per location within Singapore and Malaysia, regardless of quantity.

Free shipping for orders above $80 within Singapore & Malaysia.