DELIVERY

Your order ships out on a working day within 24 hours of your confirmation. It then arrives at your delivery address within the next 24 – 48 hours of a working day in Singapore.

Below is a time flow of the delivery process, assuming the weekday is not a public holiday. Orders made after 6pm may be considered a next-day order.

Order Received On

Order Shipped Out On

Order Delivered On

Monday

Tuesday

Wednesday/Thursday

Tuesday

Wednesday

Thursday/Friday

Wednesday

Thursday

Friday/Monday

Thursday

Friday

Monday/Tuesday

Friday

Monday

Tuesday/Wednesday

Saturday

Sunday

  • Sometimes, a one-day delay may happen due to the courier company’s manpower problem or a request to deliver within a certain time-frame.
  • Moeru may use third party delivery providers and cannot be responsible for any potential delays or losses.
  • The courier company’s delivery man will call to inform of the delivery in advance, as part of their standard protocol. (Please understand the service may vary depending on the delivery man assigned to your area on the day of delivery and we have no control over the management)
  • If the delivery failed as you were not at home, there will be a redelivery the next working day.
  • Tracking number can be provided upon request.
  • Shipping is a flat fee of $5 per location within Singapore, regardless of quantity. Free shipping for orders above $80 within Singapore.

There are 2 types of shipping as below. You can select the option upon checkout.

Special courier costs more than regular courier which is based on weight and automatically calculated upon checkout.

  1. Regular courier: Weight-based price. There is custom tax of 37.5% of the product price for purchases totalling above USD$100. Food items will be quarantined. It takes around 5 – 8 working days to reach you. In certain rare cases, there may be delays. Date of birth & KTP no. of recipient is required.
  2. Special courier: $15/kg. There is no additional charges for custom tax and no quarantine issues. It takes around 4 working days to reach you. No additional information required.
  • Your order arrives at your delivery address within the 5 – 10 days. However, in some cases it may take up to longer due to custom delays or local post service management.
  • Shipping is a flat fee of $5 per location within Malaysia, regardless of quantity. Free shipping for orders above $80 within Malaysia.
  • Please ensure that your purchased items can be cleared by your country’s customs. We are not liable in the event that the goods cannot clear customs.
  • Your order ships out on a working day within 24 hours of your confirmation. It then arrives at your delivery address within the 5 – 10 days. However, in some cases it may take up to longer due to custom delays or local post service management.
  • Shipping cost is weight-based and automatically calculated upon checkout when you select your country.
  • Please ensure that your purchased items can be cleared by your country’s customs. We are not liable in the event that the goods cannot clear customs.
  • For countries not listed in the drop-down list upon checkout, kindly send your order and delivery address via email ([email protected]).